Fifth Floor, Tavistock House, Tavistock Square, London WC1H 9HX
General Enquires: 020 7388 8744
Assessments: 020 7383 3724
procedure for university students
tutors/coaches at the Independent Dyslexia Consultants (IDC) Amanda Jones and
Bernadette Kirwan, who work with students funded by the various national
funding bodies, have different skills and it is important for you to work with
someone that you are comfortable with. If you are unhappy with the coaching/tutoring
here we would like you to tell us. All complaints will be dealt with in a
professional and non-confrontational manner.
of the tutors at IDC are self-employed professionals and therefore there is no
manager who is responsible for their work. If you wish to make a complaint
about the work a tutor is doing, there are two courses of action.
In the first instance, please discuss the complaint with your
you are uncomfortable about doing that, please contact one of the other tutors
here, via the centre telephone number, to discuss your concerns and needs. The
four tutors at the centre are Amanda Jones, Bernadette Kirwan, Carol Leather
and Sylvia Mackewn. The tutors work on different days of the week. During
term-time that person will listen to your complaint within 3 working days of
your phone call to the centre.
tutor who listens to your complaint will offer to discuss your complaint with
the tutor concerned to see whether they can negotiate a resolution. They will
reply to you by phone within 3 working days of talking to the tutor that you
tutor who listens to your complaint will then discuss your complaint with the
tutor against whom the complaint is made to see whether they can negotiate a
resolution. They will reply to you by phone within 3 working days of the
no resolution can be found, you will be advised of the procedure to follow to
change to a tutor with another provider. This involves you getting in touch
with your Needs Assessor and requesting a change of provider. At the same time
your original tutor would have to inform Student Finance England that you no
longer wished to work with her, and that you wanted to change provider.
you remain dissatisfied with the way that your complaint has been dealt with
you can address your complaint to ADSHE, the Association of Dyslexia
Specialists in Higher Education. The tutors Amanda Jones and Bernadette Kirwan
are registered members of this organisation. You will be required to provide
written details of your grievance against the individual tutor in writing to
the Chair of ADSHE. The procedure is explained in ADSHE’s Complaints Procedure, item 3: External complaints against an individual
member of ADSHE at http://adshe.org.uk/about/complaints-procedure/
you remain dissatisfied with the outcome of your complaint following ADSHE’s
review of the matter, your complaint will enter Stage 4 of ADSHE’s Complaints
Procedure, which is referral to an external moderator.
Please note in November 2017 we relocated to a new office. Our address is
IDC, Fifth Floor, Tavistock House, Tavistock Square, London WC1H 9HX.
Our new office is approximately a one minute walk away from the old office.
Our telephone numbers and email addresses remain the same.