Fifth Floor, Tavistock House, Tavistock Square, London WC1H 9HX
General Enquires: 020 7388 8744
Assessments: 020 7383 3724
procedure for university students
Kirwan is the Independent Dyslexia tutor/coach who works with students funded
by the various national funding bodies.
you are unhappy with the coaching/tutoring you receive here we would like you
to tell us. All complaints will be dealt with in a professional and
of the professional practitioners who work at IDC are self-employed
professionals and therefore there is no manager who is responsible for their
work. If you wish to make a complaint about the work a tutor is doing, there
are two courses of action.
In the first instance, please discuss the complaint with your
tutor, Bernadette Kirwan.
you are uncomfortable about doing that, please contact one of the other practitioners
here, via the centre telephone number, to discuss your concerns and needs.
During term-time that person will arrange to listen to your complaint within 3
working days of your phone call to the centre.
person who listens to your complaint will offer to discuss your complaint with
the tutor concerned to see whether they can negotiate a resolution. They will
reply to you by phone within 3 working days of talking to Bernadette Kirwan
about your complaint.
no resolution can be found, you will be advised of the procedure to follow to
change to a tutor with another provider. This involves you getting in touch
with your Needs Assessor and requesting a change of provider. At the same time
Bernadette Kirwan would have to inform Student Finance England that you no
longer wished to work with her, and that you wanted to change provider.
you remain dissatisfied with the way that your complaint has been dealt with
you can address your complaint to ADSHE, the Association of Dyslexia
Specialists in Higher Education. Bernadette Kirwan is a registered member of
this organisation. You will be required to provide written details of your
grievance against the individual tutor in writing to the Chair of ADSHE. The
procedure is explained in ADSHE’s Complaints
Procedure, item 3: External complaints against an individual member of ADSHEat http://adshe.org.uk/about/complaints-procedure/
Please note in November 2017 we relocated to a new office. Our address is
IDC, Fifth Floor, Tavistock House, Tavistock Square, London WC1H 9HX.
Our new office is approximately a one minute walk away from the old office.
Our telephone numbers and email addresses remain the same.