Fifth Floor, Tavistock House, Tavistock Square, London WC1H 9HX
General Enquires: 020 7388 8744
Assessments: 020 7383 3724
procedure for university students
tutors/coaches at the Independent Dyslexia Consultants (IDC) have different
skills and it is important for you to work with someone that you are
comfortable with. If you are unhappy with the coaching/tutoring here we would
like you to tell us. All complaints will be dealt with in a professional and
of the tutors at IDC are self-employed professionals and therefore there is no
manager who is responsible for their work. If you wish to make a complaint
about the work a tutor is doing, there are two courses of action.
In the first instance, please discuss the complaint with your
you are uncomfortable about doing that, please contact one of the other tutors
here, via the centre telephone number, 0207 388 8744, to discuss your concerns
and needs. The four tutors at the centre are Amanda Jones, Bernadette Kirwan,
Carol Leather and Sylvia Mackewn. The tutors work on different days of the
week. During term-time the tutor will listen to your complaint within 3 working
days of your phone call to the centre.
tutor who listens to your complaint will offer to discuss your complaint with
the tutor concerned to see whether they can negotiate a resolution. They will
reply to you by phone within 3 working days of talking to the tutor that you
tutor who listens to your complaint can discuss with you the possibility of
changing to work with another tutor at the centre. If you want to work with
another tutor at the centre, the new DSA regulations require that you contact the
relevant funding body and say that you prefer to work with another tutor. (This
should not be a lengthy process.)
you are not satisfied with the option of working with another tutor at the
centre, you will be advised of the procedure to follow to change to tutors with
another provider. This involves getting in touch with your Needs Assessor and
requesting a change of provider.
you remain dissatisfied with the way that your complaint has been dealt with
you can address your complaint to ADSHE, the Association of Dyslexia
Specialists in Higher Education. Three of the tutors are registered members of
this organisation: Amanda Jones, Bernadette Kirwan and Carol Leather. You will
be required to provide written details of your grievance against the individual
tutor in writing to the Chair of ADSHE. The procedure is explained in ADSHE’s Complaints Procedure, item 3: External
complaints against an individual member of ADSHE at http://adshe.org.uk/about/complaints-procedure/
you remain dissatisfied with the outcome of your complaint following ADSHE’s
review of the matter, your complaint will enter Stage 4 of ADSHE’s Complaints
Procedure, which is referral to an external moderator.
fourth tutor, Sylvia Mackewn, is a member of PATOSS (the Professional
Association of Teachers of Students with Specific Learning Difficulties). If
you remain dissatisfied with the way that your complaint against this tutor has
been dealt with following Stage 1 and Stage 2, you can follow the PATOSS
procedure for addressing complaints against members.
of the PATOSS procedure are available at:
this Stage you should address your complaint in writing to the CEO of PATOSS
who will carry out an investigation and provide a response to you.
you remain dissatisfied with the outcome of the response of the CEO of PATOSS,
the complaint will be referred to a Disciplinary Panel of PATOSS.
Please note in November 2017 we relocated to a new office. Our address is
IDC, Fifth Floor, Tavistock House, Tavistock Square, London WC1H 9HX.
Our new office is approximately a one minute walk away from the old office.
Our telephone numbers and email addresses remain the same.